FAQs
Find Out More About The Ice Cream Shop
You have questions. We have answers.
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1. WHAT IS THE ICE CREAM SHOP?
We created a new way to deliver America’s favorite ice cream brands. The Ice Cream Shop is a virtual restaurant that delivers Unilever’s most beloved ice cream brands straight to your door!
2. WHERE IS THE ICE CREAM SHOP? I DONT'T SEE ANY STORES NEAR ME.
You can find us on food delivery apps like UberEats, Postmates, DoorDash and GrubHub. We have locations in most major cities but are expanding all the time. Also, you could try searching on a different delivery app, or hold tight! We’re adding more locations all the time.
3. WHAT BRANDS DO YOU SELL?
We sell Ben & Jerry’s, Talenti, Breyers, and Magnum Ice Cream. Check your delivery app of choice to see the most up-to-date selection at The Ice Cream Shop location nearest you!
4. CAN I PICK UP THE ICE CREAM IN STORE?
The Ice Cream Shop is delivery only! Of course, you can find these brands in most major grocery and convenience stores.
5. WON’T THE ICE CREAM ARRIVE MELTED?
That won’t be an issue! We work with our delivery partners to make sure the ice cream gets from the freezer to your home quickly. Delivery usually takes less than 30 minutes, and the ice cream arrives frozen.
6. MY FAVORITE FLAVOR IS OUT OF STOCK NEAR ME
Oh no! That must be a popular flavor near you. We’re working fast to keep everything in stock. Check back soon.
7. I’M UNHAPPY WITH MY EXPERIENCE WITH THE ICE CREAM SHOP. WHO SHOULD I TALK TO?
We’re so sorry about that. If your issue was with your order (for example your order was cancelled or late), please speak to a consumer advisor at: 866-400-0479, Monday-Sunday 8:30 AM – 12:00 AM Eastern Time. If your issue is with the quality of the ice cream, please reach out to us at consumer.services@unilever.com.